Bad rows in the payment file
When rows in the daily bank file fail checks, a message with the count goes to the finance systems channel.
Messages & alertsConnector
Slack integration
for city team alerts
Slack is the chat tool some city IT, innovation and communications teams use day to day. A channel message is often the fastest way to make sure someone sees an event.
Plain API
Slack
- Tier
- Plain API
- Category
- Messages & alerts
- Sign-in
- API token (Bearer)
- Paging
- single response
§ Overview
What connecting Slack does.
SentraBridge posts messages to a Slack channel with fields from each record, or a summary of a whole run. Use it to tell a team that something happened in another system. Message text is built in the run and nothing is kept afterward.
- Channel: The channel ID the bot posts to.
- Message: Text built from record fields or a run summary.
- One per record or run: Send a message per record, or one summary after a combine step.
What SentraBridge can do with Slack
| resource | read | write | changes only | fields |
|---|---|---|---|---|
| Channel messages | — | create | — | Channel ID, Message |
§ Use cases
What cities connect Slack for.
Urgent 311 requests
High-priority requests, like a water main break, are posted to the public works channel as they arrive.
Severe weather heads-up
Extreme National Weather Service alerts for the county are posted to the emergency management channel.
Daily summary
A morning count of open requests and work orders is posted for the operations team.
§ How it works
How to connect Slack
- 01Get accessCreate a Slack app in the workspace with the chat:write scope.
- 02Add the connectionInstall it and copy the bot token (xoxb-...).
- 03Preview real recordsInvite the bot to the channel flows post to.
- 04Turn it onCopy the channel ID and send a test from preview.
§ Often connected with
Slack and the rest of city hall.
Systems cities commonly connect with Slack, each with its own connector page.
Sentra 311§ FAQ
Slack integration questions
How do I send alerts to Slack from city systems?
Add a Send records step with the Slack connection, choose the channel ID and build the message from fields. Run it on a schedule or webhook.
Can SentraBridge read Slack messages?
No. This connection posts messages only.
Can monitoring alerts go to Slack too?
Yes. SentraBridge's own run alerts can go to email, Teams, Slack, PagerDuty or a webhook.
Connect Slack to the rest.
We'll set up a workspace with your systems in a sandbox and build your first flow with you.