Privacy policy
What this website and the SentraBridge service collect, why, and what we never keep. Written to be read.
Who we are
SentraBridge is a product of Civic Solution Partners, LLC, sold and supported in partnership with authorized reseller Computer Systems Plus, Inc. This policy covers this website and, in summary, the SentraBridge service.
This website
This website uses no advertising or analytics trackers and sets no tracking cookies. It works without an account.
- Contact form: what you type is emailed to our team, and a copy is emailed to you. The website doesn't store it. We keep the email as business correspondence.
- Status updates: if you subscribe, we keep your email address or phone number, encrypted, only to send status notices. Every message has an unsubscribe link, and unsubscribing deletes it.
- Server logs: like any web server, ours records the address a request came from, the page asked for and the time, to keep the site running and secure. Logs are kept for a limited time.
The SentraBridge service
SentraBridge moves records between an agency's systems. Records pass through in memory and are not stored. Run history keeps counts, timings, record IDs and error text with emails and phone numbers masked.
For records that pass through, the agency is in charge of the data and we act on its instructions under its agreement with us. That agreement, not this page, sets the details: retention, security, and what happens when the agreement ends.
- Account information: names, work emails and roles of the people an agency invites, sign-in and security events, and an activity log of changes.
- Settings: connections (with credentials encrypted), flows, schedules and run metadata.
- AI features: off unless an agency's administrator turns them on. Then, settings and field names, and only the record fields the agency lists for an Ask AI step, are sent to our AI provider to produce an answer.
Who we share with
We don't sell personal information, and we don't share it for advertising. We use service providers to run SentraBridge, such as hosting, email delivery, sign-in and, when turned on, AI. They may use information only to provide their service to us. The current list is on our trust page.
We may disclose information when the law requires it. If we receive a legal demand for an agency's information, we direct it to the agency unless the law forbids that.
How long we keep things
Agencies set how long run history and logs are kept, within limits described on our security page. Status subscriptions are kept until you unsubscribe. Correspondence is kept as long as we need it for the business purpose it was sent for.
Your choices
You can ask what personal information we hold about you, and ask us to correct or delete it. If you use SentraBridge through your agency, start with your agency's administrator, who manages your account. Otherwise: Call 1-559-251-7767 or email [email protected].
Children
This website and SentraBridge are for government agencies and the people who work with them. They aren't directed to children.
Changes
When this policy changes, we update the date at the top. For changes that matter to agencies using the service, we tell their administrators.
Contact
Call 1-559-251-7767 or email [email protected]. Mail: 2134 North Fine Ave, Fresno, CA 93727.