Potholes to the street crew
Every 15 minutes, new or changed pothole requests create visits for the street repair crew in Sentra Scheduler.
Our productsConnector
Sentra 311 integration with city work order systems
Sentra 311 is a service request system for residents and staff: potholes, streetlights, code complaints and more, from the web, phone and mobile apps. It is made by the same company family as SentraBridge.
Pre-built connector
Sentra 311
- Tier
- Pre-built connector
- Category
- Our products
- Sign-in
- API token (Bearer)
- Paging
- cursor
- Webhooks
- 5 events, signatures verified
- Sandbox
- Yes: practice with made-up data
§ Overview
What connecting Sentra 311 does.
The connector is pre-built with signed webhooks for created, assigned, status-changed, closed and reopened requests. Flows route each request to the system that does the work and post replies to residents when it's done. Request details pass through SentraBridge and are not kept.
- Service requests: Read changed requests; create and update status, priority, category, department, assignee and address.
- Request types: Read, create and update categories and their departments.
- Replies to residents: Post a reply message on a request.
- Webhooks: request.created, assigned, status_changed, closed and reopened, with HMAC signatures.
What SentraBridge can do with Sentra 311
| resource | read | write | changes only | fields |
|---|---|---|---|---|
| Service requests | list, read one | create, update | yes | ID, Request number, Status, Priority, Category, Department… |
| Request types | list, read one | create, update | — | ID, Name, Department |
| Replies to residents | — | create | — | Request ID, Message |
Webhook events: request.created request.assigned request.status_changed request.closed request.reopened
§ Use cases
What cities connect Sentra 311 for.
Code complaints to Accela
On request.created, code enforcement requests become Accela records; everything else is ignored.
Triage and routing
Changed requests are cleaned and checked, bad ones go to a data-quality sub-flow, and the rest route by type.
Weekly summary for department heads
Every Monday at 7 am, last week's closed requests are counted by type and emailed.
Nightly backup and export
Requests are written to a dated JSON file in S3 and a CSV on SFTP for other systems.
§ Examples
Flows that use Sentra 311.
Sentra 311 → Accela Civic Platform
311 code-enforcement requests become Accela records
When Sentra 311 sends request.created, code-enforcement requests become new Accela records. Everything else is ignored.
Sentra 311 → PostgreSQL / PostGISCopy 311 requests into the city database, with map points
Every 15 minutes, upserts new and changed Sentra 311 requests into a PostGIS table, with a map point built from latitude and longitude.
Sentra 311 → Sentra Scheduler → PostgreSQL / PostGIS → Esri ArcGIS feature layer → SFTP server311 triage: route every request to the right system
Cleans and checks changed 311 requests, sends bad ones to a data-quality sub-flow, checks the city database to see if each is new, then routes new…
§ How it works
How to connect Sentra 311
- 01Get accessBuild and test flows on the Sentra 311 sandbox with made-up requests.
- 02Add the connectionMachine tokens are coming to Sentra 311; until then, use the sandbox.
- 03Preview real recordsThen add a Sentra 311 API token for SentraBridge.
- 04Turn it onFor webhooks, register the flow's address and signing secret in Sentra 311.
§ Often connected with
Sentra 311 and the rest of city hall.
Systems cities commonly connect with Sentra 311, each with its own connector page.
Sentra Scheduler§ FAQ
Sentra 311 integration questions
Does Sentra 311 support webhooks?
Yes. Sentra 311 sends signed events when requests are created, assigned, change status, close or reopen. SentraBridge checks the signature before reading anything.
How do I send 311 requests to Accela?
Start a flow from the request.created webhook, keep code enforcement types, map fields to an Accela record and create it. A ready template does this.
Can work done elsewhere close the 311 request?
Yes. Flows read closed Accela records or work orders in the city database and close or update the matching 311 request.
§ Next
Related connectors
Connect Sentra 311 to the rest.
We'll set up a workspace with your systems in a sandbox and build your first flow with you.