Requests re-keyed into work systems
Dispatchers copy 311 requests into the crew schedule by hand.
For public worksBy role
Requests become work.
Work closes the request.
Potholes, streetlights and trees reported through 311 become crew visits automatically, and work orders created by phone or in the database show up in 311.
§ The problem
What gets in the way.
Phone work invisible in 311
Work orders taken by phone never appear in the 311 system residents check.
No picture of the backlog
Numbers come from several systems and are compiled by hand each week.
§ How it works
How it works for public works
- 01Every 15 minutesCheck 311 for new or changed requests.
- 02Open potholesKeep only the requests for the crew.
- 03Shape as a visitMap fields to a Scheduler visit.
- 04Create the visitThe crew sees it on their schedule.
§ What you get
Built for public works.
Requests to crews
New pothole requests become Sentra Scheduler visits for the street repair crew.
Learn more →Reverse sync
Work orders created or changed in the city database become 311 requests.
Learn more →Weekly numbers
Count last week's closed requests by type and email department heads every Monday.
Learn more →§ Examples
Flows that fit.
Generated from SentraBridge's ready-made templates.
Sentra 311 → Sentra Scheduler
New pothole requests become Scheduler visits
Every 15 minutes, takes new or changed pothole requests from Sentra 311 and creates a visit for the street repair crew in Sentra Scheduler.
PostgreSQL / PostGIS → Sentra 311Reverse sync: database work orders become Sentra 311 requests
Every 15 minutes, reads work orders created or changed in the city database and creates matching Sentra 311 requests, so phone and inspection work…
Sentra 311Weekly 311 summary for department heads
Every Monday at 7 am, counts last week's closed 311 requests by type and emails the summary.
Sentra 311 → SentraQueue → PostgreSQL / PostGIS → SFTP serverMorning operations digest from three systems
Weekdays at 7 am, reads 311 requests, SentraQueue lobby visits and database work orders, puts them in one shape, combines and sorts them, emails a…
§ Systems
Systems you likely run.
Each links to its connector page. Not listed? Any REST API, OpenAPI file, database or SFTP server works.
Sentra 311
Sentra Scheduler§ FAQ
Questions, answered
We use Cityworks. Does that work?
Yes. Cityworks (Trimble Unity) has a pre-built connector for service requests and work orders.
Can closures flow back to 311?
Yes. A flow can read changed work orders and update the matching 311 request.
Can it run when a work order row changes?
Yes. Database change triggers use a changed-column watermark, SQL Server Change Tracking or PostgreSQL LISTEN/NOTIFY.
See your own systems connected.
We'll set up a workspace with your systems in a sandbox and build your first flow with you.