Pass-through integration for local government · records are never stored System status1-559-251-7767Sentra familySign in
SentraBridgeIntegration platform
Solutions12 use cases

Start from what cities
already do.

Each solution is built around ready-made templates you can preview on your own data the same day.

Flow diagram: 311 code-enforcement requests become Accela recordsWhen Sentra 311 sends request.created, code-enforcement requests become new Accela records. Everything else is ignored.Sentra 311 calls inWhen a system calls inCode enforcement?If / elseShape as an AccelarecordMap fieldsCreate Accela recordSend records · AccelaYes
311 code-enforcement requests become Accela records · 4 steps · a real SentraBridge template
§ By use case

Pick the problem.

311 ↔ permitting

Code-enforcement requests from 311 become records in Accela or OpenGov, and closing the record closes the 311 request, so residents hear back without anyone re-keying it.

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Records management

Agendas, minutes and permit folders land in Laserfiche automatically, in the folder for that board or record, with metadata filled in.

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Agendas to the website

Upcoming meetings with a published agenda go from CivicCA to the city website automatically, with an approval step when the clerk wants a final look.

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GIS publishing

Issued permits, code cases and 311 requests become points on ArcGIS feature layers and PostGIS tables, with attributes, every night or every 15 minutes.

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Payment & finance files

Read the bank's daily payment files from SFTP, clean and check every row, load the good ones into the finance database, email the bad ones, and archive the file.

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Open data publishing

Upsert changed permit records into a Socrata / Tyler Data & Insights dataset every night, with only the fields that belong in public.

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Utility billing

Load lockbox and bank payment files into the billing database, send billing exports where they need to go, and follow up with customers who missed their place in line.

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Code enforcement

Code complaints flow from 311 into the case system and onto a code-case map, and closures flow back, so officers, the public and the dashboard all agree.

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Emergency & weather alerts

Severe and extreme National Weather Service alerts for your area become website alerts automatically, and can go to Teams, Slack, email or text as well.

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Public works & field crews

New pothole, streetlight and tree requests become crew visits in Sentra Scheduler, and work orders entered in the city database show up as 311 requests.

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Operations reporting

Read from several systems, put the records in one shape, count and sort them, and email a digest to the people who need it, with the full list archived.

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CRM & service desk

Web cases in Salesforce, tickets in ServiceNow or Zendesk, issues in Jira: bring them into Sentra 311 or send 311 requests out to them, with fields mapped and IDs kept on both sides.

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§ By organization

Pick the agency.

See your own systems connected.

We'll set up a workspace with your systems in a sandbox and build your first flow with you.