Website problem reports to the web team
Sentra 311 requests about the city website become Jira issues in the digital services project.
Service requests & work ordersConnector
Jira integration
for city IT and project teams
Jira Cloud from Atlassian is used by city IT, GIS and digital services teams to track projects, bugs and requests. Work lives as issues in projects with statuses, priorities and assignees.
Pre-built connector
Jira Cloud
- Tier
- Pre-built connector
- Category
- Service requests & work orders
- Sign-in
- Username and password, or API key as basic sign-in
- Paging
- cursor
§ Overview
What connecting Jira does.
SentraBridge creates and updates Jira issues and reads issues changed since the last run with JQL. Requests from other systems can land in a team's Jira project, and status can flow back. Issue data passes through without being stored.
- Issues: Read issues with a JQL query: key, summary, status, priority and assignee.
- New issues: Create issues in a project with an issue type.
- Updates: Update issue fields; read only issues changed since the last run.
What SentraBridge can do with Jira Cloud
| resource | read | write | changes only | fields |
|---|---|---|---|---|
| Issues | list, read one | create, update | yes | Key, Summary, Status, Priority, Assignee, Updated… |
§ Use cases
What cities connect Jira for.
Data-quality failures as issues
Records that fail a flow's checks open a Jira issue for the data team with a summary of what failed.
Status back to the help desk
When a Jira issue linked to a ServiceNow incident is resolved, the incident is updated.
Weekly project digest
Issues updated last week are counted by status and posted to the IT Teams channel.
§ How it works
How to connect Jira
- 01Get accessCreate an Atlassian API token for a service account.
- 02Add the connectionUse the account's email as username and the token as password.
- 03Preview real recordsGive the account access to the projects flows use.
- 04Turn it onPreview issues with a JQL filter, then test a create in preview.
§ Often connected with
Jira and the rest of city hall.
Systems cities commonly connect with Jira, each with its own connector page.
Sentra 311§ FAQ
Jira integration questions
Does Jira have an API?
Yes. Jira Cloud's REST API v3 lets apps search issues with JQL and create or update them, signed in with an email and API token.
Can ServiceNow and Jira sync?
Yes. A flow can create a Jira issue from a ServiceNow incident and write status back when the issue changes.
Does it work with Jira Data Center?
This connection targets Jira Cloud. A self-hosted Jira can be reached as a REST API, through the relay if it's inside the network.
Connect Jira Cloud to the rest.
We'll set up a workspace with your systems in a sandbox and build your first flow with you.