Issues to Cityworks work orders
New pothole and streetlight issues become Cityworks service requests with the address and coordinates.
Service requests & work ordersConnector
SeeClickFix integration
for resident-reported issues
SeeClickFix, sold by CivicPlus as SeeClickFix 311 CRM, is a resident reporting app cities use for potholes, graffiti, streetlights and other issues. Residents report from their phones and staff reply with comments.
Pre-built connector
SeeClickFix (CivicPlus)
- Tier
- Pre-built connector
- Category
- Service requests & work orders
- Sign-in
- Username and password, or API key as basic sign-in
- Paging
- page number
§ Overview
What connecting SeeClickFix does.
SentraBridge reads issues changed since the last run, creates issues and adds comments. Issues can reach the system where crews actually work, and progress can go back to the resident as a comment. Issue details pass through and are not stored.
- Issues: Read issues: status, summary, description, address, coordinates and request type.
- New issues: Create issues signed in as a city staff account.
- Comments: Add a comment to an issue, visible to the resident.
What SentraBridge can do with SeeClickFix (CivicPlus)
| resource | read | write | changes only | fields |
|---|---|---|---|---|
| Issues | list, read one | create | yes | ID, Status, Summary, Description, Address, Latitude… |
| Comments on an issue | — | create | — | Issue, Comment |
§ Use cases
What cities connect SeeClickFix for.
Updates back to residents
When the work order closes, a comment is added to the SeeClickFix issue telling the resident it's done.
Issues to the city database
Changed issues are upserted into PostgreSQL with a map point for dashboards.
Moving to a new 311 system
During a switch, open issues are copied to Sentra 311 so nothing is lost.
§ How it works
How to connect SeeClickFix
- 01Get accessCreate a SeeClickFix staff account for SentraBridge.
- 02Add the connectionPublic issues can be read without signing in.
- 03Preview real recordsEnter the username and password to create issues or comment.
- 04Turn it onPreview issues for your city's place or request types.
§ Often connected with
SeeClickFix and the rest of city hall.
Systems cities commonly connect with SeeClickFix, each with its own connector page.
Sentra 311§ FAQ
SeeClickFix integration questions
Does SeeClickFix have an API?
Yes. SeeClickFix publishes a REST API at dev.seeclickfix.com for issues and comments.
How do I connect SeeClickFix to Cityworks?
Read changed issues on a schedule, map request types to Cityworks problem types, create the service request, then comment back when it closes.
Can residents see our replies?
Yes. Comments added by the flow show on the issue in SeeClickFix.
Connect SeeClickFix (CivicPlus) to the rest.
We'll set up a workspace with your systems in a sandbox and build your first flow with you.