Inspection results to the permit team
Completed inspections from Accela are posted to the building division channel with record number and result.
Messages & alertsConnector
Microsoft Teams channel alerts from city systems
Microsoft Teams is the chat and meeting tool in many city halls. A message in a department's channel is a quick way to make sure staff see something without another email.
Plain API
Microsoft Teams channel (workflow)
- Tier
- Plain API
- Category
- Messages & alerts
- Sign-in
- No sign-in needed
- Paging
- single response
§ Overview
What connecting Microsoft Teams channel does.
SentraBridge posts to a Teams channel through a Teams workflow that starts "When a Teams webhook request is received". Flows send a message per record or a summary per run. Messages are built during the run and not kept.
- Channel: The team and channel chosen in the Teams workflow.
- Message: Text built from record fields or a run summary.
- One per record or run: Post per record, or one summary after a combine step.
What SentraBridge can do with Microsoft Teams channel (workflow)
| resource | read | write | changes only | fields |
|---|---|---|---|---|
| Channel message | — | create | — | Message |
§ Use cases
What cities connect Microsoft Teams channel for.
Water main breaks to public works
High-priority 311 requests for water main breaks are posted as soon as they arrive.
Votes recorded
When CivicCA records a council vote, the outcome goes to the department that brought the item.
Payment file problems
If the morning payment file has bad rows or doesn't arrive, finance gets a channel message.
§ How it works
How to connect Microsoft Teams channel
- 01Get accessIn Teams Workflows, use the template Post to a channel when a webhook request is received.
- 02Add the connectionPick the team and channel the workflow posts to.
- 03Preview real recordsCopy the workflow's URL; it is its own key.
- 04Turn it onPaste the whole URL as the connection address and send a test.
§ Often connected with
Microsoft Teams channel and the rest of city hall.
Systems cities commonly connect with Microsoft Teams channel, each with its own connector page.
Sentra 311
CivicCA§ FAQ
Microsoft Teams channel integration questions
Do Office 365 connectors (incoming webhooks) still work?
No. Microsoft retired Office 365 connectors in Teams in May 2026 and points to Workflows instead. This connection posts through a workflow that starts when a webhook request is received.
How do I send alerts to a Teams channel from another system?
Create the Teams workflow, paste its URL into SentraBridge, and add a Send records step with your message to any flow.
Is the workflow URL secret?
Yes. Anyone with it can post to the channel, so SentraBridge stores it as a credential.
§ Next
Related connectors
Connect Microsoft Teams channel… to the rest.
We'll set up a workspace with your systems in a sandbox and build your first flow with you.