Permit issued notices
When a permit is issued in Accela or EnerGov, the applicant gets an email from the city's address with the permit number.
Messages & alertsConnector
SendGrid email integration
for city notifications
SendGrid, from Twilio, is an email delivery service. Cities use it to send transactional email from their own domain: permit updates, payment receipts, appointment reminders and alerts.
Plain API
SendGrid email
- Tier
- Plain API
- Category
- Messages & alerts
- Sign-in
- API token (Bearer)
- Paging
- single response
§ Overview
What connecting SendGrid email does.
SentraBridge sends one email per record through the city's SendGrid account, built from a JSON template body with fields mapped in. Recipient addresses and message content pass through the run and are not stored by SentraBridge.
- Recipients: Email addresses mapped from each record.
- Subject and content: Built from a JSON template body with record fields filled in.
- Sender: The city's verified from address set in the template.
What SentraBridge can do with SendGrid email
| resource | read | write | changes only | fields |
|---|---|---|---|---|
| — | create | — | Recipients, Subject |
§ Use cases
What cities connect SendGrid email for.
No-show follow-ups
SentraQueue visitors called but not present get an email with a link to rejoin the line.
Inspection reminders
Applicants get a reminder the day before a scheduled inspection.
Outage notices by account
Customers on a route with a planned water shutoff get a notice from utility billing data.
§ How it works
How to connect SendGrid email
- 01Get accessCreate a SendGrid API key with Mail Send permission.
- 02Add the connectionVerify the city's sending domain or sender address in SendGrid.
- 03Preview real recordsAdd the key and paste a JSON body template.
- 04Turn it onPreview: the send step shows what it would send, without sending.
§ Often connected with
SendGrid email and the rest of city hall.
Systems cities commonly connect with SendGrid email, each with its own connector page.
SentraQueue§ FAQ
SendGrid email integration questions
Why use SendGrid instead of SentraBridge's Send email step?
Send email is for staff summaries with CSV attachments. SendGrid sends from the city's own domain at volume, one message per resident.
Can preview send an email by mistake?
No. In preview, send steps show what they would send instead of sending.
Does SentraBridge keep a copy of emails?
No. Messages are built and sent in memory. Run history keeps counts and record IDs.
Connect SendGrid email to the rest.
We'll set up a workspace with your systems in a sandbox and build your first flow with you.