Follow up with no-shows
Every hour, visitors who were called but didn't show get an email with a link to rejoin the line.
Our productsConnector
SentraQueue integration
for lobby queues and appointments
SentraQueue manages walk-in lobby lines and appointments for city counters such as permit centers and utility billing. It is made by the same company family as SentraBridge.
Pre-built connector
SentraQueue
- Tier
- Pre-built connector
- Category
- Our products
- Sign-in
- API token (Bearer)
- Paging
- cursor
- Webhooks
- 9 events, signatures verified
- Sandbox
- Yes: practice with made-up data
§ Overview
What connecting SentraQueue does.
The pre-built connector reads and creates visits and appointments, reads services and locations, and listens to signed webhooks for visits called, served, no-shows and bookings. Flows can follow up with residents or feed daily operations reports. Visitor details are not kept by SentraBridge.
- Visits: Read changed visits and create tickets: state, service, location and joined, called and done times.
- Appointments: Read changed appointments and book new ones: service, location, times, name and email.
- Services and locations: Read service names and location status.
- Webhooks: Visit, appointment and location status events, signed with HMAC-SHA256.
What SentraBridge can do with SentraQueue
| resource | read | write | changes only | fields |
|---|---|---|---|---|
| Visits (tickets) | list, read one | create | yes | ID, Ticket, State, Service, Location, Joined… |
| Appointments | list, read one | create | yes | ID, Status, Service, Location, Starts, Ends… |
| Services | list, read one | — | — | ID, Name |
| Locations | list, read one | — | — | ID, Name, Status |
Webhook events: visit.created visit.called visit.served visit.no_show visit.cancelled appointment.booked appointment.rescheduled appointment.cancelled location.status_changed
§ Use cases
What cities connect SentraQueue for.
Morning operations digest
Weekdays at 7 am, lobby visits are combined with 311 requests and work orders into one email for managers.
Appointments to the inspector calendar
Booked permit consultations are added to the planner's Outlook calendar.
Wait times for reports
Served visits with joined, called and done times are copied to PostgreSQL for service level reports.
§ Examples
Flows that use SentraQueue.
§ How it works
How to connect SentraQueue
- 01Get accessCreate a SentraQueue API key (sq_live_...) with visits and appointments scopes.
- 02Add the connectionAdd it as a Bearer token in the connection.
- 03Preview real recordsFor webhooks, register the flow's address and secret in SentraQueue.
- 04Turn it onTry flows on the SentraQueue sandbox first.
§ Often connected with
SentraQueue and the rest of city hall.
Systems cities commonly connect with SentraQueue, each with its own connector page.
Sentra 311§ FAQ
SentraQueue integration questions
Does SentraQueue send webhooks?
Yes, for visits created, called, served, no-show and cancelled, appointments booked, rescheduled and cancelled, and location status changes.
Can we email people who missed their turn?
Yes. The queue-no-shows-email template emails visitors who were called but didn't show, with a link to rejoin.
Can appointments come from another system?
Yes. A flow can create SentraQueue appointments from records in another system, such as a permit needing a consultation.
§ Next
Related connectors
Connect SentraQueue to the rest.
We'll set up a workspace with your systems in a sandbox and build your first flow with you.