New business licenses to HubSpot
Business licenses issued in EnerGov or the city database become HubSpot contacts for the economic development team's outreach.
CRM & customer serviceConnector
HubSpot integration
for economic development and outreach
HubSpot is a CRM some city economic development, tourism and communications teams use to track businesses, contacts and inquiries. Contacts and tickets are the core records.
Pre-built connector
HubSpot CRM
- Tier
- Pre-built connector
- Category
- CRM & customer service
- Sign-in
- API token (Bearer)
- Paging
- cursor
§ Overview
What connecting HubSpot CRM does.
SentraBridge reads contacts and tickets changed since the last run and creates or updates them. Flows can bring new business licenses into HubSpot or turn tickets into city requests. Contact details move through in memory and only counts and IDs are logged.
- Contacts: Read contacts with email, name and phone; create and update them.
- Tickets: Read tickets with subject and stage; create and update them.
- Changes only: Read only contacts and tickets updated since the last run.
What SentraBridge can do with HubSpot CRM
| resource | read | write | changes only | fields |
|---|---|---|---|---|
| Contacts | list, read one | create, update | yes | ID, Email, First name, Last name, Phone, Updated… |
| Tickets | list, read one | create, update | yes | ID, Subject, Stage, Subject (create), Description (create), Pipeline (create)… |
§ Use cases
What cities connect HubSpot CRM for.
Inquiries to 311
HubSpot tickets about potholes or code issues are turned into Sentra 311 requests so the right department sees them.
Contacts to the newsletter
Contacts who opted in are added to a Mailchimp audience for business updates.
Weekly ticket digest
Open HubSpot tickets are counted by stage and posted to a Teams channel every Monday.
§ How it works
How to connect HubSpot CRM
- 01Get accessCreate a HubSpot developer platform app with static auth (private distribution).
- 02Add the connectionGive it CRM scopes for contacts and tickets, read and write as needed.
- 03Preview real recordsCopy the app's access token into the connection.
- 04Turn it onPreview contacts and tickets before turning on a flow.
§ Often connected with
HubSpot CRM and the rest of city hall.
Systems cities commonly connect with HubSpot CRM, each with its own connector page.
Sentra 311§ FAQ
HubSpot CRM integration questions
Does HubSpot have an API?
Yes. HubSpot's CRM API covers contacts, companies, deals and tickets. SentraBridge signs in with an app access token, from a static auth app or an existing legacy private app.
Can HubSpot tickets create 311 requests?
Yes. A scheduled flow reads new tickets, maps them to a 311 category and address, and creates the request in Sentra 311.
Does SentraBridge copy our CRM data?
No. Contacts and tickets are read and written in memory. Run history keeps counts, timings and record IDs only.
§ Next
Related connectors
Connect HubSpot CRM to the rest.
We'll set up a workspace with your systems in a sandbox and build your first flow with you.