ExampleTemplate
Closed Accela records close their 311 requests
Every 15 minutes, finds Accela records closed since the last run and closes the matching Sentra 311 request.
This flow
5 steps
StartsOn a schedule
SystemsAccela Civic Platform, Sentra 311
Branches0
Stored recordsNone: pass-through
§ The flow
The whole flow, as it appears on the canvas.
Scroll sideways on small screens. Colors show the kind of step: start, read, change, decide, write.
§ Step by step
What each step does.
- 01 · Start · On a schedule
Every 15 minutes
- Every 15 minutes (workspace time zone)
Then: Changed Accela records
- 02 · Read · Get records · Accela Civic Platform
Changed Accela records
- Reads Records from Accela Civic Platform
- Only records changed since the last good run
Then: Closed, from 311
- 03 · Decide · Filter
Closed, from 311
- Keeps only records where
status.valueis one ofClosed, CompleteandcustomIdstarts withREQ-
Then: Closing update
- Keeps only records where
- 04 · Change · Map fields
Closing update
- Shapes each record into 2 fields:
status,request_number
Then: Close 311 request
- Shapes each record into 2 fields:
- 05 · Write · Send records · Sentra 311
Close 311 request
- Updates Service requests in Sentra 311
- Matches the record by
{{request_number}} - Sends a JSON template built from the record
§ Systems
Connectors used
Swap any of them for another system with the same kind of data.
Sentra 311Run this flow on your systems.
We'll set up a workspace with your systems in a sandbox and build your first flow with you.