Online payments into CC&B
Payments from Paymentus or InvoiceCloud files are checked against accounts and created as CC&B payments each morning.
Finance & paymentsConnector
Oracle Utilities CC&B integration
for city utilities
Oracle Utilities Customer Care and Billing (CC&B), and Oracle cloud services such as Customer Cloud Service, are the billing and customer systems for many larger city water, power and sewer utilities. It holds accounts, premises, service agreements, meters, bills and payments.
Pre-built connector
Oracle Utilities Customer Care & Billing
- Tier
- Pre-built connector
- Category
- Finance & payments
- Sign-in
- OAuth 2.0 client credentials
- Paging
- single response
- Sandbox
- Yes: practice with made-up data
- Status
- Built from the vendor's public documentation; confirmed with your account during setup
§ Overview
What connecting Oracle Utilities Customer Care & Billing does.
SentraBridge reads and creates CC&B records through Oracle's published REST APIs. The connector follows Oracle's public API reference; search bodies vary by release, so paths and fields are confirmed in the utility's own API explorer during setup.
- Accounts and people: Create accounts; read and create customers with name, email and phone.
- Premises and service points: Read premise addresses and service points; create premises.
- Service agreements: Read and create agreements: status, account, SA type, start and end.
- Bills and payments: Read bills; read and create payments with match type and value.
- Meters and field activities: Create meters and field activities (service orders).
What SentraBridge can do with Oracle Utilities Customer Care & Billing
| resource | read | write | changes only | fields |
|---|---|---|---|---|
| Accounts | read one | create | — | Account ID, Bill cycle, Set up, Currency, Management group, Division… |
| Premises | list, read one | create | — | Premise ID, Premise type, Address, City, State, ZIP |
| People (customers) | list, read one | create | — | Person ID, Name, Email, Phone |
| Service agreements | list, read one | create | — | Service agreement ID, Status, Active, Account, SA type, Service type… |
| Service points | list, read one | — | — | Service point ID, Type, Premise, Installed |
| Meters | read one | create | — | Meter ID, Badge number, Meter type, Manufacturer, Serial number |
| Bills | list, read one | — | — | Bill ID, Account, Bill date, Due date, Status, Current amount |
| Payments | list, read one | create | — | Payment ID, Payment event, Account, Currency, Amount, Date… |
| Field activities (service orders) | read one | create | — | Field activity ID, Activity type, Service point, Status, Scheduled |
§ Use cases
What cities connect Oracle Utilities Customer Care & Billing for.
Field activities to crews
Turn-on, turn-off and leak check field activities are created from 311 requests or sent to the work order system.
Bills to the customer portal
New bills are read and sent to a payment vendor's bill file on SFTP.
Premises for GIS
Premise addresses are read and geocoded for a service area map.
§ How it works
How to connect Oracle Utilities Customer Care & Billing
- 01Get accessFor Customer Cloud Service, create OAuth client credentials in the tenant's identity domain.
- 02Add the connectionFor on-premises CC&B, create a service user with a username and password.
- 03Preview real recordsCheck whether your release serves APIs under /spl/rest/apis.
- 04Turn it onRun one search in the API explorer and preview it in SentraBridge.
§ Often connected with
Oracle Utilities Customer Care & Billing and the rest of city hall.
Systems cities commonly connect with Oracle Utilities Customer Care & Billing, each with its own connector page.
§ FAQ
Oracle Utilities Customer Care & Billing integration questions
Does Oracle CC&B have a REST API?
Yes. Oracle publishes REST endpoints for the Utilities Framework, including accounts, premises, service agreements, bills and payments. Lists are POST search operations.
How do payment vendor files get into CC&B?
Read the vendor's daily payment file from SFTP, keep accepted payments, check each account, then create payments in CC&B.
Is the CC&B connector verified?
It is built from Oracle's published REST reference and tested on a sandbox. Because search bodies differ by release, we confirm them with your API explorer before anything runs.
Connect Oracle Utilities Customer… to the rest.
We'll set up a workspace with your systems in a sandbox and build your first flow with you.