Enrich records with an internal tool
An in-house MCP server that knows council districts or service zones is called for each 311 request before it is routed.
Anything elseConnector
MCP server integration
for city workflows
The Model Context Protocol (MCP) is an open standard that lets software expose tools for AI assistants and other programs to call. A growing number of software vendors publish MCP servers alongside their REST APIs.
Plain API
MCP server
- Tier
- Plain API
- Category
- Anything else
- Sign-in
- API token (Bearer)
- Paging
- single response
- Sandbox
- Yes: practice with made-up data
§ Overview
What connecting MCP server does.
SentraBridge can call the tools of any streamable HTTP MCP server inside a flow: look something up for each record, or hand records to another system's tool. Servers that need a person to sign in with OAuth are supported. Records pass through; nothing is stored.
- Tools: List the tools a server offers and call one in a step.
- Arguments: Tool inputs mapped from record fields.
- Tool results: The result read back into the record for later steps.
What SentraBridge can do with MCP server
| resource | read | write | changes only | fields |
|---|---|---|---|---|
| Custom paths | any GET path | POST, PUT, PATCH, DELETE | with a changed-since parameter | Fields from the response |
§ Use cases
What cities connect MCP server for.
Hand records to a vendor's MCP tool
Approved records are sent to a vendor system that only offers an MCP server, not a REST API.
Reuse tools built for assistants
Tools the IT team built for staff AI assistants are reused in scheduled flows, with the same sign-in and permissions.
Classify incoming requests
A classification tool on an MCP server suggests a category for free-text requests, checked by rules before writing.
§ How it works
How to connect MCP server
- 01Get accessGet the MCP server's streamable HTTP address.
- 02Add the connectionChoose sign-in: Bearer token, API key header, OAuth client credentials, or a person signs in.
- 03Preview real recordsFor person sign-in, save the connection and press Sign in.
- 04Turn it onPick a tool in a Look up or Send records step and preview.
§ Often connected with
MCP server and the rest of city hall.
Systems cities commonly connect with MCP server, each with its own connector page.
Sentra 311§ FAQ
MCP server integration questions
What is an MCP server?
A server that exposes tools over the Model Context Protocol, an open standard for connecting software to AI assistants and other clients. Each tool has a name, inputs and a result.
Can SentraBridge call MCP tools without AI?
Yes. A flow calls a tool directly with mapped arguments, the same way it calls a REST endpoint. No model is involved unless the tool itself uses one.
Which MCP transports are supported?
Streamable HTTP servers, signed in with a Bearer token, an API key header, OAuth client credentials, or OAuth where a person signs in.
§ Next
Related connectors
Connect MCP server to the rest.
We'll set up a workspace with your systems in a sandbox and build your first flow with you.